Refund Policy

 

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rugscentral@hotmail.com. Please note that returns will need to be sent to the following address at the customer’s expense:

Rugs Central, Stall 23 C/D, Swansea Indoor Market, Swansea, SA1 3PE, United Kingdom

Customers are responsible for the cost of return shipping unless the return is due to a defective, damaged, or incorrect item received. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. If the return is not due to an error on our part, the cost of the return shipping label may be deducted from your refund.

Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can contact us at rugscentral@hotmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Additionally, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers are responsible for the cost of return shipping for orders returned under this policy.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at rugscentral@hotmail.com.